Heat Pump Not Working? We Can Help
If your heat pump isn't heating or cooling properly, call Van Heat Pump Pros. We diagnose and repair all major heat pump brands across Greater Vancouver, 7 days a week. Same-day emergency service is available when you call early — don't wait.
Call [MAIN_HVAC_NUMBER] or your local area number. We'll do our best to get a technician to you the same day, especially in extreme weather.
Common Heat Pump Problems We Fix
- Not heating in cold weather — Often a refrigerant issue, defrost cycle problem, or outdoor unit restriction
- Not cooling in summer — Usually refrigerant, compressor, or airflow related
- Heat pump running constantly — Could indicate undersized unit, refrigerant leak, or thermostat issue
- Ice or frost on outdoor unit — Normal in small amounts, abnormal if heavy or constant — defrost control issue
- Strange noises — Clicking, grinding, or squealing typically indicate mechanical failure in fan motor or compressor
- Error codes on indoor unit — We read and diagnose all manufacturer error codes
- Indoor unit not blowing air — Fan motor failure or blocked filter
- Thermostat or controller issues — Programming errors, sensor failures, or communication faults
- Refrigerant leaks — Detectable by reduced heating/cooling, hissing sounds, or ice formation
- Drainage problems — Blocked condensate drain causing water damage or shutdown
Brands We Service
Our technicians are trained on all major heat pump brands sold in BC, including Mitsubishi, Daikin, Lennox, Bosch, Fujitsu, Carrier, Trane, Bryant, Goodman, American Standard, and more. If it's a heat pump, we can work on it.
How Our Repair Process Works
Call Us
Call your local number. Describe what's happening. We'll give you an estimated arrival window.
Diagnosis
Our tech diagnoses the issue fully before recommending any repair. We tell you exactly what's wrong and what it costs to fix.
Upfront Quote
You approve the repair before we start. No surprise charges. Diagnostic fee applied to the repair if you proceed.
Repair & Test
We complete the repair and test the system fully before leaving. We don't leave until it's working.
When to Repair vs Replace
If your heat pump is under 10 years old, repair is almost always the right call. If it's 12–15+ years old, we'll give you an honest assessment of whether repair costs make sense versus a new unit — especially given that a replacement qualifies for up to $16,000 in CleanBC rebates right now.
Book a Service Call
Call your local number or our main line. We answer 7 days a week.