Heat Pump FAQ — Your Questions Answered

Most Greater Vancouver homeowners qualify for $6,000 to $16,000. The exact amount depends on your current heating system, the type of heat pump installed, your home size, and which rebate tiers you qualify for. The best way to get your exact number is to call us for a free in-home assessment — we'll confirm it before you commit.

If you own your home in BC and currently heat with a gas furnace, electric baseboard, or oil furnace, you very likely qualify. The installation must be done by a CleanBC-approved contractor (we are approved), the system must meet minimum efficiency requirements (all systems we install qualify), and the work must be permitted. We confirm your eligibility during your free assessment.

Most homeowners receive their CleanBC rebate within 8–12 weeks of a complete application submission. We submit your application immediately after installation. We also follow up with BC on your behalf if there are any delays.

No. We handle the entire CleanBC rebate application as part of every installation — at no extra charge. You sign where required and we do everything else. It's one of the main reasons homeowners choose Van Heat Pump Pros over general contractors.

Most residential heat pump installations are completed in one day. Complex multi-zone or ducted system replacements may take two days. We'll give you an accurate timeline during your free assessment.

Yes — modern heat pumps are designed to work efficiently in BC's climate. High-efficiency cold-climate heat pumps (like Mitsubishi, Daikin, and Fujitsu models we install) work down to -30°C. Vancouver rarely sees temperatures that test these limits. Heating performance is excellent in our climate.

A ducted heat pump uses your existing ductwork to heat and cool your entire home — best if you already have a gas furnace. A ductless mini split has no ducts; wall-mounted units heat/cool individual rooms — best for older homes without ducts, suites, or additions. See our full ducted vs ductless guide.

We install and service Mitsubishi Electric, Daikin, Lennox, Bosch, Fujitsu, Carrier, and Trane. We recommend the best brand for your specific home and budget — not the one with the highest dealer margin for us.

Yes — all heat pump installations in BC require permits from your municipality. This is also a CleanBC rebate requirement. We pull every required permit before we start and ensure all inspections are completed. Never hire a contractor who proposes skipping permits.

Before rebates: single-zone mini splits run $4,000–$7,000; multi-zone systems run $7,000–$14,000; full ducted systems replacing a gas furnace run $8,000–$16,000. After CleanBC rebates, the net cost is significantly lower — sometimes as low as $2,000–$4,000. We give you both numbers upfront in your quote.

Yes — this is called a hybrid or dual-fuel system. The heat pump does most of the work efficiently; the gas furnace kicks in as backup in extreme cold. It's a good option if you're not ready to go fully electric. Hybrid systems also qualify for partial CleanBC rebates.

A well-maintained heat pump typically lasts 15–20 years. Annual maintenance is key — it keeps the system running efficiently and extends its life. Our maintenance tune-up includes everything needed to maximize your system's lifespan.

In most cases, yes — especially with BC's relatively low electricity rates. Heat pumps move heat rather than generate it, making them 2–4x more efficient than resistance heating. The exact savings depend on your home's insulation, the systems being compared, and current energy prices. Call us if you want a rough estimate for your situation.

Yes — we offer same-day emergency service across Greater Vancouver 7 days a week. Call your local area number or our main line as early as possible. We prioritize calls where residents have no heat.

We serve all of Greater Vancouver including Burnaby, North Shore (North Vancouver and West Vancouver), Surrey, Delta, White Rock, Richmond, the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody), Langley, and the Vancouver West Side. Each area has a dedicated local team.

Yes. We service and repair all major heat pump brands regardless of who installed them. Call your local number and we'll book a service call.

Yes — this is one of the biggest advantages of a heat pump. It both heats in winter and cools in summer using the same system. You don't need a separate air conditioner. In Greater Vancouver's increasingly warm summers, this is a major benefit.

A heat pump water heater uses heat pump technology to heat your water instead of an electric resistance element. It uses about one-third the electricity of a standard electric hot water tank. CleanBC offers up to $1,000 in additional rebates for heat pump water heaters, which can be combined with your space heat pump rebate.

Yes — every installation comes with a 1-year workmanship warranty from Van Heat Pump Pros plus the full manufacturer warranty on the equipment (typically 5–12 years depending on brand and registration). We also help you register your warranty with the manufacturer.

Call your local area number or our main line at [MAIN_HVAC_NUMBER]. We'll book a free in-home assessment, confirm your rebate amount, and give you an upfront quote. No pressure, no obligation.